Return & Refund Policy

Overview

Returns are accepted within 14 days of delivery for for eligible items. If more than 14 days have passed since the carrier-recorded delivery date, we may be unable to offer a refund or exchange.

For information about order processing, shipment tracking, delivery estimates, address corrections, carrier delays, and missing-package procedures, please review our Shipping & Delivery Policy.

Eligible Returns

To qualify for a return:

  • Items must be unused, unopened, and in the original packaging
  • Items must be in resalable condition
  • Proof of purchase is required

For hygiene and safety reasons, opened or used skincare and personal care products cannot be returned.

In-Person Returns

Eligible items may also be returned in person by appointment.

Please bring:

  • The unopened item in original packaging
  • Proof of purchase

All in-person returns are reviewed at the time of drop-off. Approved returns may be exchanged, credited, or refunded to the original payment method.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used skincare or personal care products
  • Gift cards
  • Digital or downloadable products
  • Skincare services or treatments
  • Sale or discounted items

Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery.

Please include clear photos of:

  • The item
  • The shipping box or packaging
  • The shipping label
  • Any visible damage or leakage

Keep the item and all packaging until the claim has been reviewed.

If approved, we may provide a replacement or store credit, depending on the circumstances and product availability.

Refunds

Once an approved return is received and inspected:

  • You will be notified via email
  • Approved refunds will be issued to the original method of payment
  • Refund processing times vary by bank or credit card provider

Original shipping charges and return shipping costs are nonrefundable unless the return is due to an incorrect, damaged, or defective item sent by April Marie Glow, or unless otherwise required by law.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you’ve done all of the above and still have questions, please contact us at orders@aprilmarieglow.com.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, please email orders@aprilmarieglow.com before sending any items back.

Contact orders@aprilmarieglow.com before mailing or dropping off a return.

Return Authorization

Contact orders@aprilmarieglow.com before mailing or dropping off a return.

Returns sent or dropped off without prior authorization may be refused or returned to the sender.

Please include your order number and the reason for the return when requesting authorization.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for lost or delayed return shipments

Gift Cards

All gift cards are final sale and non-refundable.

Need Help?

For questions related to returns or refunds, please contact:

Email: orders@aprilmarieglow.com
Phone/Text: 480-248-4040