Terms & Conditions
Last updated: July 29, 2026
These Terms and Conditions apply to purchases made through aprilmarieglow.com. By placing an order, you agree to these Terms and Conditions, along with our Shipping & Delivery Policy, Return & Refund Policy, and Privacy Policy.
Order Information
Customers are responsible for providing complete and accurate billing, shipping, email, and contact information at checkout.
April Marie Glow is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
Please review your information carefully before submitting an order. Contact orders@aprilmarieglow.com immediately if a correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Order Acceptance and Cancellation
Submitting an order does not guarantee acceptance. April Marie Glow may cancel, limit, hold, or refuse an order because of suspected fraud, payment issues, inventory errors, incorrect pricing, shipping restrictions, or other reasonable business concerns.
Orders cannot be canceled or changed once they have entered processing or shipment.
If April Marie Glow cancels an order before shipment, the amount paid will be refunded to the original payment method.
Shipping and Delivery
Orders are shipped according to our separate Shipping & Delivery Policy, which includes information about:
- Processing times
- Shipping estimates
- Tracking
- Address accuracy
- Carrier delays
- Missing packages
- Packages marked delivered by the carrier
Delivery dates are estimates and are not guaranteed.
An order is considered delivered when the shipping carrier’s records show delivery to the customer-provided address or an associated delivery location, including a mailbox, parcel locker, front desk, reception area, mailroom, authorized recipient, or another location designated by the carrier.
Customers are responsible for monitoring tracking information and promptly retrieving delivered packages.
Missing Packages
Customers who believe an order is missing must contact orders@aprilmarieglow.com as soon as possible and preferably within seven days of the carrier-recorded delivery date.
Customers may be asked to:
- Confirm the shipping address
- Check the mailbox and delivery area
- Check with household members, neighbors, front desks, leasing offices, or mailrooms
- Contact the local shipping carrier
- Cooperate with a carrier investigation
- Complete a missing-package statement
A refund or replacement is not automatically guaranteed solely because a customer reports that a carrier-confirmed delivery cannot be located.
Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Due to health, hygiene, contamination, and product-safety concerns, opened, used, altered, or unsealed skincare and personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Customers must obtain return authorization before sending merchandise back.
Approved refunds are issued to the original payment method. Original and return shipping charges are nonrefundable except when required by law or when the return results from an error by April Marie Glow.
Damaged, Defective, or Incorrect Products
Customers must contact orders@aprilmarieglow.com promptly if an item arrives damaged, defective, leaking, or incorrect.
April Marie Glow may request photographs of:
- The product
- The shipping box or mailer
- The shipping label
- The packing materials
- Any visible damage or leakage
Customers should retain the product and packaging until the claim has been reviewed.
Payment Disputes and Chargebacks
Customers are encouraged to contact April Marie Glow at orders@aprilmarieglow.com before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.
Customers must not knowingly provide false, misleading, or materially incomplete information to April Marie Glow, a payment provider, bank, card issuer, card network, shipping carrier, or other party.
When a payment dispute is filed, April Marie Glow may provide relevant records to the payment processor, issuing bank, card network, shipping carrier, law-enforcement agency, or other appropriate party. These records may include:
- Order and payment records
- Checkout information
- Customer acceptance of store policies
- Billing and shipping addresses
- IP address and device information
- Shipping and tracking records
- Delivery scans, photographs, GPS records, or signatures
- Customer communications
- Carrier investigation results
- Records of attempted customer contact
Nothing in these Terms prevents a customer from exercising legitimate rights available under applicable law or card-network rules.
Suspected Fraud and Abusive Activity
April Marie Glow reserves the right to refuse, cancel, limit, hold, or manually review orders associated with:
- Suspected fraud
- Previous fraudulent or abusive payment disputes
- Unauthorized payment activity
- Inconsistent customer information
- Abusive conduct
- Other elevated risks
April Marie Glow may restrict future purchases associated with relevant customer accounts, names, email addresses, telephone numbers, billing addresses, shipping addresses, payment information, devices, or IP addresses when reasonably necessary to protect the business.
Product Information
April Marie Glow makes reasonable efforts to display product descriptions, images, ingredients, availability, and pricing accurately.
Product packaging, labeling, colors, ingredients, and manufacturer specifications may change without notice.
Customers should review the current product label, ingredient list, warnings, and instructions before use.
Information provided on this website is for general informational purposes and is not medical advice. It is not intended to diagnose, treat, cure, or prevent any medical condition.
Pricing and Payment
Prices are listed in U.S. dollars unless otherwise stated.
Customers agree to pay all charges associated with an order, including applicable taxes, shipping charges, and other amounts displayed at checkout.
April Marie Glow reserves the right to correct pricing, promotional, product-description, or technical errors.
Limitation of Liability
To the fullest extent permitted by law, April Marie Glow will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
- Use of the website
- Shipping-carrier delays
- Theft or loss after carrier-confirmed delivery
- Customer-provided address errors
- Failure to promptly retrieve a delivered package
- Misuse of a product
- Failure to follow product instructions or warnings
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Governing Law
These Terms are governed by the laws of the State of Arizona, except where applicable consumer law requires otherwise.
Changes to These Terms
April Marie Glow may update these Terms periodically. The version in effect when an order is placed will apply to that order.
Contact Information
April Marie Glow
312 N Alma School Rd, Suite 22
Chandler, Arizona 85224
General inquiries: hello@aprilmarieglow.com
Email: orders@aprilmarieglow.com
Phone/Text: 480-248-4040