Shipping & Delivery Policy

Last updated: July 29, 2026

This Shipping & Delivery Policy applies to physical product orders placed through aprilmarieglow.com. By placing an order, you agree to this policy as well as our Terms & Conditions and Return & Refund Policy.

Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. It does not include the carrier’s estimated transit time.

Processing may take longer during holidays, promotions, product launches, periods of high order volume, or other unforeseen circumstances. We will contact you if there is a significant delay affecting your order.

Shipping Confirmation and Tracking

When available, a shipping confirmation email containing your carrier and tracking number will be sent to the email address provided during checkout.

Please allow time for tracking information to update after a shipping label is created. A label being created does not necessarily mean the carrier has received the package.

Customers are responsible for:

  • Providing a valid email address
  • Monitoring shipment and tracking updates
  • Checking spam or junk folders for order emails
  • Promptly retrieving packages after delivery

For order or tracking assistance, contact orders@aprilmarieglow.com.

Delivery Estimates

Estimated delivery dates and transit times are provided for convenience and are not guaranteed.

Carrier transit time begins after the order has completed processing and has been accepted by the shipping carrier.

April Marie Glow is not responsible for carrier delays caused by weather, service interruptions, holidays, transportation issues, address problems, or other circumstances outside our reasonable control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout, including:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

Please review your information carefully before submitting your order.

Address corrections should be requested immediately by emailing orders@aprilmarieglow.com. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

April Marie Glow is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned because of an address error, the customer may be responsible for additional shipping charges before the order can be resent.

Carrier-Confirmed Delivery

An order is considered delivered when the shipping carrier’s tracking records show delivery to the customer-provided address or an associated delivery location, including:

  • A mailbox
  • Front door or porch
  • Parcel locker
  • Leasing or management office
  • Front desk or reception area
  • Mailroom
  • Authorized recipient
  • Another location selected or documented by the carrier

Carrier-confirmed delivery does not prevent April Marie Glow from assisting with a reasonable delivery investigation.

However, a refund, replacement, or store credit is not automatically guaranteed solely because a customer reports that a carrier-confirmed delivery cannot be located.

Packages Marked Delivered but Not Located

When tracking shows that a package was delivered but it cannot be located, please first:

  1. Check the mailbox, porch, side doors, garage, parcel lockers, and other possible delivery areas.
  2. Ask household members or others at the delivery address.
  3. Check with neighbors, leasing offices, front desks, reception areas, or mailrooms.
  4. Allow up to 24 hours, as some carriers may scan packages shortly before final delivery.
  5. Contact the local carrier office for additional delivery information.

If the package still cannot be located, contact orders@aprilmarieglow.com as soon as possible, preferably within seven days of the carrier-recorded delivery date.

Please include:

  • Your order number
  • The name on the order
  • The shipping address
  • The tracking number
  • A description of the issue
  • Confirmation that the delivery locations and individuals listed above have been checked

Delivery Investigations

April Marie Glow may open an investigation with the shipping carrier when appropriate.

Customers may be asked to:

  • Confirm the shipping address
  • Contact the local carrier office
  • Cooperate with a carrier investigation
  • Complete a missing-package statement
  • Provide additional information or documentation
  • File a package-theft or mail-theft report when appropriate

We may request available carrier records, including delivery scans, photographs, GPS information, signatures, or documented delivery locations.

Any decision regarding a replacement, refund, or store credit will be made after reviewing the order information, carrier records, customer information, and other available circumstances.

Lost Packages

A package is not considered lost solely because tracking has not recently updated.

When tracking does not show successful delivery and the shipment appears to be lost, April Marie Glow may open a claim or investigation with the shipping carrier.

A replacement, refund, or store credit may be considered after the carrier completes its investigation or after the shipment meets the carrier’s requirements for being considered lost.

Stolen Packages

April Marie Glow is not responsible for theft that occurs after a carrier-confirmed delivery.

We will make reasonable efforts to assist with available carrier information and documentation. Depending on the circumstances, customers may be asked to file a report with the carrier, property management, local law enforcement, or the U.S. Postal Inspection Service.

Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, leaking, or contains the wrong item, contact orders@aprilmarieglow.com within 48 hours of delivery.

Please include clear photographs of:

  • The product
  • The shipping box or mailer
  • The shipping label
  • The packing materials
  • Any visible damage, leakage, or incorrect item

Keep the product and all packaging until the claim has been reviewed.

Approved claims may be resolved through a replacement, refund, or store credit, depending on the circumstances and product availability.

Additional information is available in our Return & Refund Policy.

Returned, Refused, or Undeliverable Packages

Packages that are refused, unclaimed, undeliverable, or returned because of customer-provided address information may be subject to:

  • Additional reshipping charges
  • Return carrier charges
  • Original shipping charges
  • Other reasonable costs associated with resending the order

When a refund is approved for a returned package, nonrefundable shipping costs may be deducted unless the return resulted from an error by April Marie Glow or applicable law requires otherwise.

Payment Disputes

Customers are encouraged to contact orders@aprilmarieglow.com before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

When a payment dispute is filed, April Marie Glow may provide relevant records to the payment processor, issuing bank, card network, shipping carrier, or other appropriate party. These records may include:

  • Order and payment information
  • Customer-provided billing and shipping information
  • Acceptance of store policies
  • Shipping and tracking records
  • Delivery confirmation
  • Carrier photographs, GPS records, or signatures
  • Customer communications
  • Carrier investigation results
  • Records of attempted customer contact

Nothing in this policy prevents a customer from exercising legitimate rights available under applicable law or card-network rules.

Contact Us

For order, shipping, tracking, or delivery questions:

April Marie Glow
312 N Alma School Rd, Suite 22
Chandler, Arizona 85224

General inquiries: hello@aprilmarieglow.com
Email: orders@aprilmarieglow.com
Phone/Text: 480-248-4040